Cool stuff Google Cloud customers built, April edition: BMW big on SLMs, MLB’s Scout Insights AI, personalized resort experiences

This article showcases Google Cloud customers' transformative AI and cloud platform implementations across diverse industries. BMW Group created automated optimization workflows via Vertex AI to develop specialized small language models (SLMs) optimized for in-vehicle use, reducing model iteration from days to hours. Major League Baseball launched Scout Insights using Gemini to analyze decades of historical game data and deliver contextual insights during live Gameday matches. Vail Resorts deployed My Epic Assistant, a Gemini-powered agentic chatbot that reduced human agent escalations by 45% through personalized mountain resort experiences. CTC Global introduced GridVista platform integrating fiber-optic sensors and AI monitoring for real-time power grid health assessment. ID.me scaled to 160 million users leveraging AlloyDB AI, achieving 10X-20X infrastructure capacity improvement. Manhattan Associates migrated to Google Cloud microservices, processing over 1 billion daily API calls

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