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IBM Research and UC Berkeley applied the MAST (Multi-Agent System Failure Taxonomy) framework to diagnose why LLM agents fail in enterprise IT automation, analyzing 310 ITBench SRE traces across three models.
•Stronger models fail cleanly: Gemini-3-Flash averages 2.6 failure modes per failed trace, while GPT-OSS-120B compounds to 5.3, where a single early reasoning error cascades into full derailment.
•The strongest universal predictor of failure is FM-3.3 (Incorrect Verification) — agents declare success without checking ground truth, appearing 52% more in Gemini's failed traces.
•Kimi-K2 shows a spike in premature termination (+46%) and unaware-of-termination-conditions (+43%), often quitting just before solving the problem.
•MAST classifies failures as non-fatal (e.g., step repetition, which appears in 90%+ of successful Kimi-K2 runs) versus fatal (verification errors, termination failures, reasoning-action mismatch).
•Recommended mitigations: externalize verification with hard
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