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Endigest AI Core Summary
Vishal Kapoor, SVP of Product at Affirm, shares 10 rules for building honest, trustworthy products in the AI era.
•First-principles thinking is irreplaceable—AI can accelerate exploration but critical insight comes from human disagreement and original perspective
•Deep customer empathy through direct observation, social media monitoring, and internal AI tools like Pluto supplements data dashboards
•AI is treated as a team member; tools like Figma Make help audit design patterns across all surfaces, transferring cycles from engineers to designers and PMs
•Counter metrics (DSAT, refunds, complaints) are tracked alongside conversion metrics to detect unintended customer confusion
•Functional silos are dissolving as AI democratizes skills—PMs prototype in Figma, designers write PRDs, engineers modify design artifacts
•"AI slop" poses a trust risk; simplicity and transparency are guarded carefully, especially in a financially sensitive product context
This summary was automatically generated by AI based on the original article and may not be fully accurate.
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